What a disgrace for such a big company. Previously I had a HULU account and a Disney separately. After buying the “Disney bundle” I wasn’t able to login into HULU with Disteny’s account because I already had the account with the same email. Recovering an account didn’t do anything, no email was received. After 30 minutes at HULU’s tech support, I’ve decided to make a trick. I just changed my email at Disney’s account and tried to activate HULU’s account. I relogined to Disney with the new credentials just in case. And it helped! After that I changed my email back and all became good.
Glad to hear I wasn’t the only one. This MESSAGE IS TO DISNEY- USE ROKU TO MANAGE YOUR BILLING MESS!! Keep your foreign,, bad tech – customer service out of it and avoid losing millions.
In the fall, I changed my passwords to match for the sign up to work on both accounts. After clicking through their links for the bundle, I left believing it was all set. I forgot about it and then noticed last wk I was still being charged for both full prices..I never watch Hulu, so I would not have agreed to pay for Hulu unless I planned to watch it.. Plus I don’t like the odd way the Roku remote works on Hulu; that it goes to “restart” movies to the beginning when you hit the same back/forward buttons that are how forward and backward movement control for every other site. Anyhow, I spent over an hr texting with a woman who I gave good feedback to .. only to find she had NOT fixed the situation BUT JUST cancelled both accounts (I could have done that!!); and furthermore she DID NOT PROCESS the credit DUE AS PROMISED. Today I call…to a noise filled background and the woman on the phone seemed both ignorant and unnwilling to do anyhing to address the problem so I asked for a manager (something I don’t often do) That too was a waste of time. Put on hold for 30 minutes..horrid drums blasting into my ear and after . 25 minutes of 6 times putiting me on hold and back; tells me manager refuses to take my call without studying my account – which says nothing of the issue. So at 35 min and sick of the noise (NOT MUSIC) blasting I finally hung up and just sent the email I wrote while on hold)..
I did also AGAIN try to activate that Bundle link .. IT DID NOT WORK!!!! AGAIN!! But this time it was clearly broken. Last time it reacted differently. This is a technical issue combined with POOR SERVICE. Disney needs to let Roku manage all of this!!! Roku systems are functional. Meanwhile, how many million customers has DISNEY/HULU lost over this ?? Roku systems and customer service doesn’t have these problems